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Privacy Policy
Privacy Policy
1. INTRODUCTION
iGainSpark is a customer loyalty and engagement platform owned and operated by Miracle Smart Card Private Limited (“MiracleCartes”, “we”, “our” or “us”). This Policy explains how we collect, use, store and protect personal data when you visit our website, register for our services or use our platform.
2. Personal Data We Collect
Depending on how you interact with us, we may collect business and contact details, technical information about website or platform usage, and loyalty programme data processed through iGainSpark.
3. How We Use Personal Data
We use personal data to provide and maintain our services, manage business accounts, respond to enquiries, support loyalty programmes, improve platform performance, conduct research and meet legal obligations.
4. Loyalty Programme Data
Client businesses use iGainSpark to manage their loyalty programmes and customer relationships. They are generally responsible for determining how their customers’ data is collected and used and for providing appropriate notices and obtaining any required permissions.
MiracleCartes hosts and processes loyalty programme data to provide, maintain and support iGainSpark, in accordance with applicable arrangements and legal requirements.
5. Analytics and Data Sharing
MiracleCartes may analyse loyalty programme data to understand customer engagement and loyalty trends across business sectors and to improve iGainSpark. Wherever practicable, such research and analysis will use aggregated or anonymised data. Any use of identifiable personal data for our own research purposes will be subject to applicable legal requirements and appropriate safeguards.
We do not sell personal data or share client loyalty-member data with third parties for their independent commercial use. We may use service providers to host, operate and support our services, or disclose information where required or permitted by law.
6. Cookies, Security and Retention
Our website and platform may use essential cookies and similar technologies to support functionality and security. We embed educational tutorial videos using YouTube’s privacy-enhanced mode. When these videos are accessed, YouTube or Google may process technical information in accordance with their respective privacy policies. We will provide appropriate disclosures and obtain consent where required by applicable law.
We retain personal data only for as long as reasonably necessary to provide our services, fulfil contractual obligations and meet legal requirements. We use appropriate technical and organisational measures to protect personal data.
7. Privacy Rights and Requests
Subject to applicable law, individuals may request access to, correction of or erasure of their personal data, withdraw consent where applicable, or raise a grievance.
Requests relating to a client’s loyalty programme should generally be directed to the relevant business. MiracleCartes will assist as appropriate to its role. Requests relating to data handled by MiracleCartes for its own purposes may be sent to the contact below.
8. Contact and Updates
For privacy-related questions or requests, contact: info@miraclecartes.com
We may update this Policy from time to time. The latest version will be published on this website.